If a customer, a colleague or a friend is generous enough to share their feelings, those feelings are what they are. We might disagree with the assumptions that led to those feelings. But acknowledging that the feelings are real is a great place to ...
If a customer, a colleague or a friend is generous enough to share their feelings, those feelings are what they are.
We might disagree with the assumptions that led to those feelings. But acknowledging that the feelings are real is a great place to being a conversation.
“You feel this way” is not the same as “Everyone who experienced what you experienced would feel the same way.”
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