Seth's Blog : The monopoly distinction

At enlightened companies, leaders are smart enough to ask, “how do we make things better for our customers?” They realize that this simple ratchet leads to loyalty, word of mouth and more customers. At monopolies or companies that seek to act like ...

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The monopoly distinction

At enlightened companies, leaders are smart enough to ask, “how do we make things better for our customers?” They realize that this simple ratchet leads to loyalty, word of mouth and more customers.

At monopolies or companies that seek to act like them, the question is, “how do we make things better for us?”

   

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